Soft Skills for Hospitality

Price: 530.00 INR

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ISBN:

9780199458844

Publication date:

06/07/2015

Paperback

362 pages

241.0x184.0mm

Price: 530.00 INR

We sell our titles through other companies
Disclaimer :You will be redirected to a third party website.The sole responsibility of supplies, condition of the product, availability of stock, date of delivery, mode of payment will be as promised by the said third party only. Prices and specifications may vary from the OUP India site.

ISBN:

9780199458844

Publication date:

06/07/2015

Paperback

362 pages

241.0x184.0mm

First Edition

Amitabh Devendra

Soft skills are personal attributes that enhance an individual's interactions, job performance, and career prospects. Soft Skills for Hospitality is a comprehensive textbook designed for students of hospitality management from diverse sectors.

Suitable for: Soft Skills for Hospitality is a comprehensive textbook designed for students of hospitality management from diverse sectors.

Rights:  World Rights

First Edition

Amitabh Devendra

Description

Soft skills are personal attributes that enhance an individual's interactions, job performance, and career prospects. Soft Skills for Hospitality is a comprehensive textbook designed for students of hospitality management from diverse sectors. The book is divided into 8 chapters. Chapter 1 analyses the importance of soft skills in the service industry. Chapter 2 focuses on self-management skills and is based on the premise that self-assessment by individuals is an important aspect of survival and growth in the industry. Chapter 3 discusses diverse skills associated with various forms and types of communication in the corporate setup. Chapter 4 deals with issues related to critical thinking and problem-solving in various challenging situations. Chapter 5 analyses the crucial skills related to negotiation and conflict resolution. Chapters 6, 7, and 8 of the book discuss leadership, teamwork, and sales, and marketing skills. Besides students, the book with its practice-oriented approach is sure to be of help to hospitality professionals.

First Edition

Amitabh Devendra

Table of contents

Chapter 1: Overview of Soft Skills for Hospitality Chapter 2: Self-management Skills Chapter 3: Communication Skills Chapter 4: Problem-solving and Critical Thinking Chapter 5: Negotiating Skills and Confl ict Resolution Chapter 6: Leadership Skills Chapter 7: Teamwork and Team Building Chapter 8: Sales and Marketing Skills

First Edition

Amitabh Devendra

Features

• Provides easy and engaging presentation interspersed with numerous examples, tips, and strategies • Includes case studies on soft-skills related challenges through diverse situations such as negotiating in global environment, avoiding miscommunication at work, marketing local products amidst linguistic diversity, leading mergers, and acquisitions • Presents practitioner Insights by industry leaders from renowned institutions such as The Leela, Michigan State University, Lemon Tree Hotels, among others Online Resources The following resources are available to support the faculty using this text: • Instructor's Manual • PowerPoint Slides

Description

Soft skills are personal attributes that enhance an individual's interactions, job performance, and career prospects. Soft Skills for Hospitality is a comprehensive textbook designed for students of hospitality management from diverse sectors. The book is divided into 8 chapters. Chapter 1 analyses the importance of soft skills in the service industry. Chapter 2 focuses on self-management skills and is based on the premise that self-assessment by individuals is an important aspect of survival and growth in the industry. Chapter 3 discusses diverse skills associated with various forms and types of communication in the corporate setup. Chapter 4 deals with issues related to critical thinking and problem-solving in various challenging situations. Chapter 5 analyses the crucial skills related to negotiation and conflict resolution. Chapters 6, 7, and 8 of the book discuss leadership, teamwork, and sales, and marketing skills. Besides students, the book with its practice-oriented approach is sure to be of help to hospitality professionals.

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Table of contents

Chapter 1: Overview of Soft Skills for Hospitality Chapter 2: Self-management Skills Chapter 3: Communication Skills Chapter 4: Problem-solving and Critical Thinking Chapter 5: Negotiating Skills and Confl ict Resolution Chapter 6: Leadership Skills Chapter 7: Teamwork and Team Building Chapter 8: Sales and Marketing Skills

Read More